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Describe what the house is doing and which suburb you are in, and you will get a straight answer about whether it sounds like stumps.

Call

07 5620 3449

Quickest option, particularly if there is a deadline attached. If you are mid contract on a sale, say so and give the date.

Or send the details

Fill this in and someone will come back to you. The more specific you are about what the house is doing, the more useful the first response will be.

Tell us about the house

We will call you back

If you are mid contract on a sale, say so and give the date. That changes what needs to happen first.

What to tell us

A few details make the first conversation far more useful than a general enquiry.

  • The suburb. Soil conditions vary enormously across the city, and a house at Mudgeeraba sits on very different ground to one at Palm Beach.
  • The type of house. Raised timber on stumps, low set timber, or slab on ground. This decides whether you are looking at restumping or underpinning before anything else.
  • Roughly how old it is. Housing from before the 1980s is much more likely to be on hardwood stumps.
  • The symptoms. Sloping floors, bouncy floors, sticking doors, cracking, gaps at the skirting, or something you have seen under the house.
  • Whether it is getting worse. Stable movement and active movement are different problems.
  • Subfloor access. Can a person walk under, crawl under, or not get under at all. This is one of the biggest cost factors in any quote.
  • Any reports you have. A building and pest report is genuinely useful, so mention it if there is one.
  • Any deadline. Contract dates, settlement dates, or a renovation waiting on it.
If you are under contract, lead with that. A deadline changes what needs to happen and in what order.

What happens next

  1. You get a call back to talk through what the house is doing.
  2. If it sounds like stumps, an inspection is arranged. If it sounds like drainage, the floor frame or ground movement under a slab, you will be told that instead.
  3. The inspection means getting under the house, probing every stump, checking bearers, joists and ant caps, and taking floor levels through the house.
  4. You receive a written, itemised quote covering stump count, material, founding depth, what happens with bearers and joists, services, and whether making good is included.
  5. Before work starts you should have a written contract, a QBCC licence number you can verify yourself on the register, and home warranty insurance where the value requires it.

Areas covered

Southport, Labrador, Ashmore, Molendinar, Nerang, Mudgeeraba, Worongary, Robina, Varsity Lakes, Burleigh Heads, Miami, Palm Beach, Currumbin, Tugun, Coolangatta, Coomera, Upper Coomera, Ormeau, Pimpama, Helensvale, Oxenford, Tamborine Mountain, Canungra, Beenleigh and the surrounding hinterland.

Before you call anyone

Two things worth doing, whoever you end up using.

Check the licence. Search the QBCC register at qbcc.qld.gov.au by name or licence number, and confirm the entity on the licence matches the entity on your contract.

Confirm home warranty insurance. Most residential building work over $3,300 including materials, labour and GST must be covered under the Queensland Home Warranty Scheme, with the premium paid by the licensed contractor before work starts. You should receive a Notice of Cover.

Written August 2026

Check the current rules before you rely on this

This page describes Queensland licensing and home warranty requirements as they stood in August 2026. Thresholds and terms change.

The official source is the Queensland Building and Construction Commission, at qbcc.qld.gov.au. Approval questions belong with the City of Gold Coast or a private building certifier, and termite questions with a licensed pest inspector.

We are not lawyers and we are not the QBCC. For your own situation, contact the relevant body directly.

Questions

Common questions

What is the quickest way to get a quote?

Call, particularly if there is a deadline. A phone conversation establishes the house type, the symptoms and the access, which is most of what determines whether an inspection is worth arranging.

Do you charge for the inspection?

Ask when you make contact, since it depends on the contractor and the scope. What matters more is what the inspection includes: getting under the house, probing every stump, checking the floor frame, and taking floor levels through the house.

How soon can someone look at it?

It depends on current workload and where you are, but jobs with a contract deadline are usually prioritised. Say up front if you are under contract and give the date.

What if it turns out I do not need restumping?

Then you will be told that. A meaningful share of enquiries turn out to be drainage problems, floor frame issues, or historic movement that stopped decades ago. Knowing which one you have is the useful outcome.

Do you cover the hinterland?

Yes, including Mudgeeraba, Worongary, Canungra and Tamborine Mountain. Those areas have a lot of reactive clay, which is directly relevant to founding depth and to whether adjustable steel is worth considering.

Can you help if my house is on a slab?

A slab has no stumps, so restumping does not apply. Movement in a slab or strip footing house is an underpinning question and needs engineering input. Get in touch and you will be pointed in the right direction rather than sold the wrong remedy.

What should I have ready when I call?

The suburb, roughly when the house was built, whether it is raised timber or slab on ground, what the symptoms are and whether they are getting worse, how much subfloor access there is, and any building and pest report you already have.

What if I am the buyer rather than the owner?

That is common and it is fine. Say so, along with the contract date, since what you usually need quickly is a scope and a written quote you can use in the negotiation rather than the work itself.

Next step

Tell us what the house is doing

Describe the symptoms and the suburb and you will get a straight answer about whether it sounds like stumps, and what an inspection would involve.

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