Call
Quickest option, particularly if there is a deadline attached. If you are mid contract on a sale, say so and give the date.
Or send the details
Fill this in and someone will come back to you. The more specific you are about what the house is doing, the more useful the first response will be.
Tell us about the house
What to tell us
A few details make the first conversation far more useful than a general enquiry.
- The suburb. Soil conditions vary enormously across the city, and a house at Mudgeeraba sits on very different ground to one at Palm Beach.
- The type of house. Raised timber on stumps, low set timber, or slab on ground. This decides whether you are looking at restumping or underpinning before anything else.
- Roughly how old it is. Housing from before the 1980s is much more likely to be on hardwood stumps.
- The symptoms. Sloping floors, bouncy floors, sticking doors, cracking, gaps at the skirting, or something you have seen under the house.
- Whether it is getting worse. Stable movement and active movement are different problems.
- Subfloor access. Can a person walk under, crawl under, or not get under at all. This is one of the biggest cost factors in any quote.
- Any reports you have. A building and pest report is genuinely useful, so mention it if there is one.
- Any deadline. Contract dates, settlement dates, or a renovation waiting on it.
What happens next
- You get a call back to talk through what the house is doing.
- If it sounds like stumps, an inspection is arranged. If it sounds like drainage, the floor frame or ground movement under a slab, you will be told that instead.
- The inspection means getting under the house, probing every stump, checking bearers, joists and ant caps, and taking floor levels through the house.
- You receive a written, itemised quote covering stump count, material, founding depth, what happens with bearers and joists, services, and whether making good is included.
- Before work starts you should have a written contract, a QBCC licence number you can verify yourself on the register, and home warranty insurance where the value requires it.
Areas covered
Southport, Labrador, Ashmore, Molendinar, Nerang, Mudgeeraba, Worongary, Robina, Varsity Lakes, Burleigh Heads, Miami, Palm Beach, Currumbin, Tugun, Coolangatta, Coomera, Upper Coomera, Ormeau, Pimpama, Helensvale, Oxenford, Tamborine Mountain, Canungra, Beenleigh and the surrounding hinterland.
Before you call anyone
Two things worth doing, whoever you end up using.
Check the licence. Search the QBCC register at qbcc.qld.gov.au by name or licence number, and confirm the entity on the licence matches the entity on your contract.
Confirm home warranty insurance. Most residential building work over $3,300 including materials, labour and GST must be covered under the Queensland Home Warranty Scheme, with the premium paid by the licensed contractor before work starts. You should receive a Notice of Cover.
Check the current rules before you rely on this
This page describes Queensland licensing and home warranty requirements as they stood in August 2026. Thresholds and terms change.
The official source is the Queensland Building and Construction Commission, at qbcc.qld.gov.au. Approval questions belong with the City of Gold Coast or a private building certifier, and termite questions with a licensed pest inspector.
We are not lawyers and we are not the QBCC. For your own situation, contact the relevant body directly.